Terms & Conditions

Please ensure you have read and agree to our terms and conditions along with our Privacy Policy before proceeding to purchase from our site.


A huge amount of work has gone into ensuring our products are represented correctly on our website, although in some instances colours may vary depending on the device being used to view the Petiquette website.  Please also remember, leather is a natural product, and the colour of one hide may vary slightly to the next.

The colours and sizes used for Petiquette products may be altered without notification from time to time.

Order/Dispatch Confirmation

When you place an order from Petiquette collars, we will send you a confirmation email with the details of your order.  Once we have completed your order and sent it out, you will receive a further email to confirm this.


All products are priced in GBP sterling.  Although we try to ensure that all of our prices are accurate, errors may occur.  If we discover an error in the price of items you have ordered, we will contact you as soon as possible.  You will have the option of either reconfirming your order at the correct price or cancelling it.

We reserve the right to update prices displayed on the Petiquette website from time to time without notification.

Delivery and Returns

For information on our delivery charges can be viewed on our Delivery Information page, whilst our returns policy can be found on the Returns and Exchanges page.

Customs Duties

If you order items for delivery outside the United Kingdom they may be subject to import duties and taxes. These are levied once the items reach the specified destination. You will be responsible for any such import duties and taxes. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Please note that for items you order, you are considered the importer of record and must comply with all laws and regulations of the country in which the items are to be delivered. Please note that cross-border deliveries are subject to opening and inspection by customs authorities.


Our prices include the UK VAT rate of 20%.  Please note that for orders outside of the UK, the price that is displayed on the website in the country being viewed from will not include any taxes or duties.

Alterations to the website and our Terms & Conditions

We reserve the right at any time to make changes to the Petiquette Collars website, our Terms and Conditions, and Privacy Policy.