Introduction
These Booking Terms & Conditions outline the financial terms, trial requirements, cancellation policies, and arrival/departure rules for reserving a stay with Petiquette Home Boarding.
1. Meet & Greet and Trial Stay Policy
- Meet & Greet: All new clients must complete an initial, informal Meet & Greet visit at our home in Seaton Delaval to introduce their dog to us and our resident Poodle, Kevin.
- Trial Night Mandate: Following a successful Meet & Greet, a minimum 1-night trial stay is compulsory for all new guest dogs before any main holiday booking can be confirmed.
- Trial Fee & Credit:
- The trial night is charged at our standard nightly rate and payable prior to the trial stay.
- Upon confirmation of a main holiday booking following a successful trial, the full cost of the trial night will be credited against the final invoice for the main booking.
2. Booking Deposit & Payment Terms
- Securing a Reservation: Due to our exclusive single-household policy, dates are strictly allocated on a first-come, first-served basis. A non-refundable 25% deposit (or full payment if booked within 14 days) is required to secure your reservation.
- Final Balance: The remaining balance must be paid in full at least 14 days prior to the check-in date.
- Last-Minute Bookings: Bookings requested within 14 days of arrival must be paid in full at the time of booking confirmation.
3. Standard Arrival & Departure Times
- Standard Times: Our standard boarding period runs from 1:00 PM on arrival day to 1:00 PM on departure day.
- Flexible Check-in / Check-out: If you require an early check-in (before 1:00 PM) or a late check-out (after 1:00 PM), this must be arranged in advance and is subject to availability for an additional fee.
- Late Pick-ups: Dogs collected after the agreed departure time without prior arrangement may incur an additional hourly or day-rate charge.
4. Cancellations, Amends & Refunds
Fees are charged at the rates published or agreed at the time of booking, including any agreed extras. Full payment is due 14 days before the stay. If payment is not received on time, we may treat the booking as cancelled by you.
Cancellations more than 14 days before arrival will receive a full refund of boarding fees paid. If you cancel 14 days or fewer before arrival, or your Dog does not arrive for the booking, the full booking fee remains payable.
If we are able to re-let all or part of the cancelled dates, we will refund or reduce the fee to reflect the amount recovered, less any reasonable costs or losses. If you collect your Dog earlier than agreed, the full booking fee remains payable unless we agree otherwise.
5. Emergency Contacts
- The Owner must provide at least one local, accessible Emergency Contact who is authorised to make decisions and, if necessary, take custody of the dog in the event of an emergency, behavioural breakdown, or unexpected heat cycle.