Petiquette Collars Contact FAQs

Question 1

How do I measure my dog's neck for one of your collars?

Accepted Answer

Measure directly around your dog's neck with a soft tape measure, at the point where the collar would sit — not too close to the head, not down at the shoulders. Pull it snug but not tight. That measurement is the one to give us. Don't measure an existing collar end to end; that's the most common sizing mistake we see, and it usually comes out an inch or two short. If you're unsure, our size guide at https://petiquettecollars.co.uk/dog-collar-size-guide/ walks through the method with photos, and we're happy to help via email or phone if you'd rather check before ordering.

Question 2

How long will my order take?

Accepted Answer

All collars and leads are made to order in our Northumberland workshop. We typically dispatch within 3 to 7 working days. Once dispatched, Royal Mail Tracked 48 takes a further 2 to 3 working days within the UK, so most orders arrive within 5 to 10 working days of being placed. You'll receive a dispatch notification by email when your collar is on its way. If you need something for a specific date, get in touch before ordering and we'll do our best to help.

Question 3

Can I exchange my collar if it doesn't fit?

Accepted Answer

Yes. If the collar doesn't fit when it arrives, you can exchange it for a different size. The most common reason for a poor fit is measuring an existing collar rather than the dog's neck directly, so it's worth double-checking your measurement before ordering using the size guide at https://petiquettecollars.co.uk/dog-collar-size-guide/. Full details on how exchanges work are on the returns and exchanges page at https://petiquettecollars.co.uk/returns-and-exchanges/.

Question 4

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide. International orders go via Royal Mail International Tracked or courier depending on the destination. Delivery times vary by country — Europe typically takes 5 to 10 working days, further afield can be 10 to 20 working days. Costs are calculated at checkout. If you have questions about a specific destination, get in touch.

Question 5

Can I get help choosing a colour before I order?

Accepted Answer

Yes — colour choice is one of the things people most often want to talk through before placing an order, and it's genuinely hard to judge from a screen. We have 28 leather colours, and we're happy to talk through which shades tend to work well with particular coat colours or breeds. You can see the full colour range at https://petiquettecollars.co.uk/dog-collar-colour-options/. Give us a call or drop us an email and we'll help you narrow it down.

Question 6

What collar width is right for my dog?

Accepted Answer

For sighthounds, we use specific widths by breed: Italian Greyhound collars come in 1.25" for petite dogs and 1.5" for regular-sized Italian Greyhounds, whippet collars are 1.75", and greyhound collars are 2". These widths are chosen to suit the neck proportions of each breed, so there's no guesswork on your part. For regular dog collars, we make five widths — 1/2", 5/8", 3/4", 1", and 1.25" — and the width is matched to the collar size, so the right width comes as part of choosing the right size for your dog. If you have a specific width in mind, or your dog sits at an unusual size, get in touch and we can usually accommodate that.

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