Returns & Exchanges

We’re confident that you will not need to return anything to us, but if for any reason you are not happy with your purchase, we will refund or exchange any orders, as long as the goods have not been used, are not damaged and are in a re-saleable condition.  

To initiate a return or exchange you must first contact us within 14 days of receiving your order to arrange a refund or exchange: he***@******************co.uk

Our returns address is: Petiquette Collars, 18 Franklin Drive, Seaton Delaval, Northumberland NE25 0QU

Unless the item is faulty, you will be responsible for the cost of returning your order.  Items with a charge due to insufficient postage being applied will not be accepted.

If returning an item for a refund due to change of mind/not liking it, please note that postage costs are non-refundable.

For US orders, any tariffs and duties are non-refundable.

Collar doesn’t fit?  Don’t panic!

The most important thing for us here at Petiquette, is that your collar is absolutely perfect for your pet, so if when you receive your order it doesn’t fit, then please get in touch with us and the collar can either be resized, or a replacement made.  If you do need to return your collar for resizing or a replacement, please contact us within 14 days of receiving your order, and we do ask that you cover the postage costs incurred.

Please Note

Petiquette collars are designed to be durable, but that being said they should not be used in unsuitable situations. Care should be taken with larger dogs or those that are excessive pullers, biters or scratchers as it may cause damage to the collar.