Hi Sean
Thanks again for leaving another review, very considerate of you. Just to clear a couple of things up here for you and any other customers reading your thoughtful feedback.
You placed your order for a collar and ID tag over the bank holiday weekend on Saturday 30th. It was submitted to Red Dingo to be engraved on Monday 2nd May (the bank holiday), and was then engraved and dispatched by Red Dingo on 3rd May. Red Dingo don't use a tracked service (it's how they can offer free worldwide delivery but means we can't locate packages along their journey) so once it's been dispatched, we're at the mercy of international mail services and customs, which since Brexit and covid have become a bit of a mare to put it mildly.
I completely agree that 3-4 weeks is a long time for a tag to be delivered, but if you don't tell me that there's an issue with delivery, I'm not sure how you expect me to resolve it.
The fact of the matter is, it's simply not possible to check with every customer to ensure that their order arrives on time, I wish I could, but I'm one person and if I did that, I'd be getting a lot more negative feedback as I wouldn't have any time to physically make customers' orders. Instead, I have to rely on the customer letting me know if there's an issue. Had you taken a moment to let me know that the tag was taking a long time, I could have chased it up with Red Dingo and asked them to send another for you.
And now, cue the predictable response as you put it. As I mentioned in the previous review response, I do explain in no less than eight places on the website (I forgot to mention it's also on the dispatch confirmation email) that the delivery timescale is 5-14 working days, ie Monday-Friday, and that it will be delivered direct from Red Dingo. All I can do as an online retailer is to put the information on the site, and hope that people will read it, and if there is an issue with delivery, that they will let me know so that I can help.
Thanks again for taking the time to leave the feedback.
